FAQs

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What are our opening hours?
Box Hill Family Dentistry is open Monday to Friday 8.30am to 5.00pm and Saturdays 9.00am to 1.00pm.

Is there a wait list for private dental?
No wait lists apply.

Who can use our Private Dental Clinic – Box Hill Family Dentistry?
Everybody – There are no eligibility criteria for this service. This can include people eligible to be public patients.

How much does it cost?
We know it can be daunting not knowing where to start when it comes to your oral health. That’s why we offer an exclusive “first time” assessment.

At an initial examination the patient will receive the following standard services for the special price of $180.00.

  • An oral examination
  • Scale and clean
  • Two diagnostic x-rays
  • Detailed treatment plan

Our dentists will discuss and provide you with a detailed treatment plan along with a comprehensive quote before commencing any treatment.

What payment options do you have?
Payment is required on the day of the consultation. We accept:

  • Cash
  • Credit cards (not Amex or Diners)
  • EFTPOS
  • Medicare Children Dental Benefit Schedule
  • Dept of Veterans Affairs Gold Card
  • Private Health Insurance

If you have private dental insurance you will be able to claim a rebate from your dental insurer. The Hi-caps facility is available so you can claim immediately, and then you only have to pay the gap.

Can I use my Healthcare card or Pensioner Concession Card?
These cards are eligible in a public dental clinic. To find your nearest public dental clinic visit https://www.dhsv.org.au/clinic-locations/community-dental-clinics

How often do I need to visit the dentist?
It’s recommended that clients visit the dentist every 6 to 12 months.

Do you provide sedation or general aesthesia?
No, we do not provide this service

Why do I need x-rays taken?
X-rays allow the dentist to detect problems in areas not visible during visual examination, for example a cavity under an existing filling.

What’s an OPG?
An OPG is a panoramic or full jaw x-ray, which displays all the teeth on a single image.

Do you remove wisdom teeth?
In most cases yes we can. Firstly we would need to organise an appointment for a consultation and OPG. Once we have taken the OPG the dentist will be able to let you know if we can remove at our clinic. If we cannot we will refer you to an Oral Surgeon.

Which is better an electric or manual toothbrush?
The main benefits of an electric toothbrush are:

  • They work hard – the power rotation helps loosen plaque
  • They have variable speeds which can be helpful for people with sensitive teeth and gums and will even altert you if too much pressure is applied
  • They are fun for kids to use
  • Many have an in-built timer which helps you keep track that you’re brushing for the full recommended 2 mins

The main benefits of manual toothbrushes are:

  • There’s are variety of head sizes and some even have a handy tool on the back to clean your tongue
  • They provide greater control over the brushing process, including how hard the pressure is on your teeth, which is great for sensitive areas
  • They are cheap and easy to replace.

Ideally both manual and electric toothbrushes when used correctly will help you keep on top of your oral health.


For more information, or to make an appointment call 8843 2222