FAQs

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What are our opening hours?
Box Hill Family Dentistry is open Monday to Friday 8.30am to 5.00pm and Saturdays 9.00am to 1.00pm.

Is there a wait list for private dental?
No wait lists apply.

Who can use our Private Dental Clinic – Box Hill Family Dentistry?
Everybody – There are no eligibility criteria for this service. This can include people eligible to be public patients.

How much does it cost?
We know it can be daunting not knowing where to start when it comes to your oral health. That’s why we offer an exclusive “first time” assessment.

At an initial examination the patient will receive the following standard services for the special price of $180.00.

  • An oral examination
  • Scale and clean
  • Two diagnostic x-rays
  • Detailed treatment plan

Our dentists will discuss and provide you with a detailed treatment plan along with a comprehensive quote before commencing any treatment.

What payment options do you have?
Payment is required on the day of the consultation. We accept:

  • Cash
  • Credit cards (not Amex or Diners)
  • EFTPOS
  • Medicare Children Dental Benefit Schedule
  • Dept of Veterans Affairs Gold Card
  • Private Health Insurance

If you have private dental insurance you will be able to claim a rebate from your dental insurer. The Hi-caps facility is available so you can claim immediately, and then you only have to pay the gap.

Can I use my Healthcare card or Pensioner Concession Card?
These cards are eligible in a public dental clinic. To find your nearest public dental clinic visit https://www.dhsv.org.au/clinic-locations/community-dental-clinics

How often do I need to visit the dentist?
It’s recommended that clients visit the dentist every 6 to 12 months.

Do you provide sedation or general aesthesia?
No, we do not provide this service

Why do I need x-rays taken?
X-rays allow the dentist to detect problems in areas not visible during visual examination, for example a cavity under an existing filling.

What’s an OPG?
An OPG is a panoramic or full jaw x-ray, which displays all the teeth on a single image.

Do you remove wisdom teeth?
In most cases yes we can. Firstly we would need to organise an appointment for a consultation and OPG. Once we have taken the OPG the dentist will be able to let you know if we can remove at our clinic. If we cannot we will refer you to an Oral Surgeon.

What is the difference between all the varieties of toothpaste?

Fluoride toothpaste

Ensure you choose a toothpaste that contains fluoride. When added to toothpaste, fluoride strengthens teeth, making them more resistant to attacks from sugar and acid, thereby preventing decay. Fluoride can also help remineralise (heal or reverse) early decay.

Fluoride toothpaste for children

Unless it’s recommended by your dentist, the general consensus is that you shouldn’t use toothpaste when cleaning the teeth of children under 18 months of age. Instead, use a small soft toothbrush and simply use tap water to wet the brush. Use a pea-sized amount of low fluoride toothpaste (sometimes labelled junior or children’s) for children aged 18 months to six years. Adults should always supervise children brushing their teeth until the age of ten to ensure they don’t swallow the toothpaste and are using the correct brushing technique.

Sensitive toothpaste

Do you avoid certain foods and drinks because your teeth are sensitive to hot or cold? If a taste of ice cream or a sip of coffee is sometimes painful or brushing or flossing makes you wince, you may have sensitive teeth. Consider using a toothpaste specially formulated with special ingredients to help reduce the sensitively of your teeth by blocking the tubules in the dentin.

High strength toothpaste

If you’re a person with a higher risk of developing tooth decay, your dentist may recommend you use a higher strength fluoride toothpaste. You may be deemed a person of ‘high decay risk’ if:

  • You’re undergoing orthodontic treatment (braces)
  • Your diet is high in sugar or acid
  • You have difficulty brushing your teeth due to arthritis or a disability
  • You have ‘Dry Mouth’ or low amounts of saliva
  • You’re living in an area without fluoridated water.
Source: Australian Dental Association

 

Which is better an electric or manual toothbrush?
The main benefits of an electric toothbrush are:

  • They work hard – the power rotation helps loosen plaque
  • They have variable speeds which can be helpful for people with sensitive teeth and gums and will even altert you if too much pressure is applied
  • They are fun for kids to use
  • Many have an in-built timer which helps you keep track that you’re brushing for the full recommended 2 mins

The main benefits of manual toothbrushes are:

  • There’s are variety of head sizes and some even have a handy tool on the back to clean your tongue
  • They provide greater control over the brushing process, including how hard the pressure is on your teeth, which is great for sensitive areas
  • They are cheap and easy to replace.

Ideally both manual and electric toothbrushes when used correctly will help you keep on top of your oral health.

What should I do if a tooth gets knocked out?

If a baby tooth is knocked or knocked out:
Do NOT try and put the tooth back in the socket because:

  • It may fuse to the socket which may lead to further complications
  • It may damage the adult tooth underneath

If an adult tooth is knocked out:

  • Stay calm and act quickly
  • Locate the tooth and hold it by the crown (smooth white part)
  • If the roots have dirt on them gently rinse with milk or saline solution e.g. contact lens solution for a few seconds. Do not use water or scrub
  • If the child is conscious, hold the cleaned tooth by the crown and replace it into its socket using light pressure
  • Hold the tooth in place by getting the person to gently bite on a handkerchief
  • Seek immediate advice or treatment from an oral health professional

If you are unsure whether the tooth is an adult or baby tooth, or you can’t replace the tooth:

  • Place the tooth in milk or saliva (preferably the patient’s); not water, and do not let it dry out
  • Seal it in plastic wrap or zip lock bag
  • Seek immediate advise or treatment from an oral health professional

For more information, or to make an appointment call 8843 2222